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We will contact you via email for all correspondence. If we are unable to contact you via email, we will attempt to call or fax you. Please check to make sure you have entered the correct email address when booking.
If you need help with an existing reservation, fill out our customer service form. Please include your Booking Number with any correspondence. For other questions and comments, please use this form.
For answers to frequently asked questions, please read the following FAQs.
How do I reserve my room?
Our reservation process is very simple.
Select or enter the desired city, enter the dates of arrival and departure, and enter the number of adults and rooms.
Click the Search Available Hotels (for only hotels which have vacancies)
.
You could also search by a specific hotel name within a city.
A list of hotels will appear on the screen.
For more information, click the name of the property or the Info link.
When do I have to include my credit card number?
Most properties require a credit card number at the time of booking to process the reservation. Your credit card will not be charged until you check out of the hotel unless the type of room you selected states a deposit is required.
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Is it safe to use my credit card?
Yes. We take this matter very seriously. To ensure your security, our website utilizes a secure commerce server, which encrypts the credit card number and encodes it into a non-usable form.
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What credit card types are accepted for guarantee/deposit?
The card types accepted for guarantee/deposit will be listed in the Info section of the hotel description.
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My credit card number is correct, but the hotel is not accepting it. Why?
There are a few possibilities:
What is the cost for using your service?
There is NO CHARGE or service fee to use our hotel reservation service or search engine. However, some of our suppliers charge service fees. Please read all text carefully associated with any reservation.
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Are taxes included in the rate?
It will be indicated by the quoted rate if taxes and miscellaneous charges/fees are included. In general, taxes and fees are not included . This is just a general rule and you should carefully read all text associated with any reservation.
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Can I specify where I would like my room located (preferred floor, next to pool, etc.)?
If special requests are accepted by the lodging, a section will appear on the Reservation Form to insert such requests and submit them to the hotel. The hotel staff will do their best to accommodate special requests. We cannot guarantee that your requests will be granted because they are subject to availability.
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Is the room rate per person or per night?
All rates are based on double occupancy per room, and are quoted on a nightly basis unless otherwise specified. Extra people, children, roll-away beds and incidentals may be subject to additional charges.
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I should receive a discounted rate. How do I get this?
The rates displayed are the only rates available to this site for making reservations. These rates may include government, corporate, or senior discounts. You may need special documentation at check-in to confirm you are qualified to receive that rate. Please do not expect to receive such a rate at check-in without the proper identification even if you have selected to book it online.
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How long will it take to respond to my reservation request?
All reservation requests will result in a new screen showing an Itinerary Reservation requests will result in a new screen showing an Booking Number, which should be kept and used with any future correspondence with us. Additionally, all reservations will be followed up with an email within 2 to 4 hours using the same Booking Number with the status of your reservation.
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How do I check on my request for a lodging?
You may view your reservation using the "View/Cancel Reservation" link. Always feel free to contact us with any inquiries regarding your request. For fastest service, please include your "Booking Number" which you will receive after you submit your booking.
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I don't have long to wait for a confirmation. What can I do?
Typically, most lodging reservations are made in real time and your confirmation should only take a few seconds. You will be notified of the status of your reservation within 2 to 4 hours. However, there can be delays. In such cases, you may contact us directly.
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When will my reservation be at the hotel?
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Once I have made my reservation, will I receive any written confirmation from the hotel?
No. The email confirmation you receive from Lodging Direct or our partners is all you will need. It displays your Booking Number, the hotel information, the rate, confirmation number, and the hotel's cancellation policy.
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How do I cancel a reservation?
Use the "View/Cancel Reservation" link provided on the home page.
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I'm looking for a hotel in Los Angeles. Can you help me?
Our reservation agents are unable to do individual searches for clients due to our high volume of reservations. Please use the Lodging Search Form to identify availability and rates at over 70,000 hotels around the world.
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Is there a hotel shuttle service to/from the airport?
Many hotels offer shuttle service to and from the airport. This may be listed on the Lodging Information page. If it is offered, there may be a charge by the hotel for this service. Vacation rentals often do not have this type of service.
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Is parking available? Free parking? Long-term parking?
Most hotels offer free parking to their guests, although some may charge. Long-term parking is offered at the discretion of the property (often in conjunction with park and fly rates). This may be listed on the Lodging Information page.
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What if there will be more than two adults in the room?
Most hotels allow additional adults to stay in the rooms at a charge (usually between $5.00-$20.00 per person). Some hotels have a limit on how many people can stay in a room. This may be listed on the Lodging Information page.
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Our children will be with us... do they stay free?
Usually children under 12 years of age stay for free in their parent's room using the existing bedding. The age requirement differs depending on the specific hotel's policy. This may be listed on the Hotel Lodging page.
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Are rollaway beds/cribs available?
Most hotels offer rollaway beds and cribs (typically at a charge- $5.00-$20.00 each). Some may have restrictions on what room types will allow rollaway beds. This may be listed on the Lodging Information page. If special requests are accepted, a section will appear on the Reservation Form to insert such requests and submit them to the hotel.
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What are the directions to the hotel?
The location information of the hotel is sometimes listed on the Lodging Information page. This can identify the distance from the hotel to certain landmarks or the airport. Vacation rental reservations will have directions included in the confirmation email.
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Is breakfast included?
Many hotels offer free breakfast. Often this is a continental breakfast or sometimes just coffee and donuts. It would be very rare for a Vacation rental to provide breakfast. If included, it should be listed on the Lodging Information page.
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Do hotels have minimum age requirements?
Please be aware that some hotels, foreign and domestic, may have minimum age restrictions or requirements when reserving a room. Please inquire with the hotel directly.
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